Shopify Customer Support
Professional handling of customer emails, support tickets, and inquiries. Ensuring customers receive clear, timely, and helpful responses.
Remote Shopify Support • E-commerce Virtual Assistant
Shopify Customer Support & E-commerce Virtual Assistant
Helping e-commerce brands deliver professional customer support, organized store operations, and smooth day-to-day workflows.
With years of hands-on experience supporting Shopify stores, I assist growing brands in maintaining excellent customer experience while keeping operations efficient and organized.
Available for Remote Shopify Support
✓ Shopify support experience
✓ Reliable remote collaboration
✓ Organized day-to-day operations
About Christine
Christine Jhey Ramos Nacy is an experienced E-commerce Virtual Assistant specializing in Shopify customer support and store operations.
Since 2020, she has supported multiple Shopify brands by helping them manage customer inquiries, coordinate orders with suppliers, process returns and refunds, and maintain smooth communication across support channels.
Her experience includes working with both small and growing e-commerce brands, assisting them in maintaining professional customer relationships while ensuring operational tasks are handled efficiently.
Christine is known for her reliability, attention to detail, and ability to support both customer experience and operational workflows behind successful online stores.
Core Strengths
- ✓Professional and timely customer communication
- ✓Strong Shopify support and store workflow experience
- ✓Organized handling of returns, refunds, and order concerns
- ✓Experience coordinating with suppliers and support teams
- ✓Reliable remote support for growing e-commerce brands
Services
Practical support for Shopify stores that need organized operations, responsive customer care, and dependable day-to-day assistance.
Returns & Refund Management
Processing customer returns, exchanges, and refund requests with organized documentation and proper communication.
Supplier & Order Coordination
Communicating directly with suppliers regarding orders, fulfillment updates, and product-related concerns.
Product Listing & Store Assistance
Supporting Shopify store operations including product uploads, updates, and store maintenance tasks.
Social Media Customer Support
Responding to customer messages and inquiries across social media platforms to maintain positive brand interaction.
Customer Support Team Assistance
Supporting internal workflows and assisting customer support teams in maintaining efficient service operations.
Professional Experience
A background of supporting Shopify and e-commerce brands across customer service, order follow-up, store operations, and supplier communication.
Project Mailot
E-commerce Virtual Assistant | Shopify Customer Support Specialist
2025 – 2026
Handled customer inquiries, assisted with order tracking, processed returns and refunds, and supported Shopify store tasks including product listing and operational assistance.
Elvie's Closet
Shopify Customer Support Assistant
2024 – 2025
Provided customer support through email and support tickets, assisted with order follow-ups, and handled customer service concerns professionally.
Naya Hamburg
Shopify Customer Support Assistant
2024
Supported customer communication regarding order concerns, returns, and shipping inquiries while maintaining organized support processes.
Atelier Camille
Shopify Virtual Assistant
2023 – 2024
Managed product listings, handled support tickets, and assisted with store operations and customer communication.
Maya Muchen
Shopify Customer Support Specialist
2022 – 2023
Handled helpdesk tickets, resolved order concerns, managed social media inquiries, and maintained smooth communication with customers.
Cielo
Shopify Store Operations Assistant
2021 – 2022
Assisted with store support, product listings, supplier communication, and general Shopify store management tasks.
Marbella Clo
Shopify Customer Support Specialist
2021
Managed customer inquiries, processed returns and refunds, and assisted with order concerns.
Supplend
Senior Shopify Virtual Assistant | Customer Support Lead
2020 – 2021
Supported customer service operations, coordinated with suppliers regarding orders, handled escalated customer issues, and assisted with team workflows.
Tools & Platforms
Familiar with the platforms and systems commonly used in Shopify support, team communication, workflow management, and reporting.
E-commerce Platforms
- Shopify
- Product Listing Tools
Customer Support Systems
- Gorgias
- Zendesk
- Commslayer
Communication Tools
- Slack
- Gmail / Google Workspace
- Loom
Project Management
- ClickUp
- Notion
- Miro
Data & Reporting
- Excel
- Google Sheets
Work Style
- Remote collaboration
- Organized documentation
- Process-focused support
Reliable Support for E-commerce Brands
A dependable partner for brands that value professionalism, responsiveness, and organized support workflows.
✔ Experienced with Shopify customer support workflows
✔ Organized and detail-oriented approach to operational tasks
✔ Clear and professional communication with customers
✔ Familiar with helpdesk platforms and support systems
✔ Able to assist both independently and within a team environment
✔ Focused on maintaining smooth day-to-day e-commerce operations
Let's Work Together
If you're looking for reliable support for your Shopify store’s customer service or operations, feel free to get in touch.
Available for remote collaboration with e-commerce brands and Shopify store owners.